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Return PolicyAll returns & exchanges must be authorized in advance before they can be processed by True Uniform. Customers who circumvent the following procedures risk being properly credited for their return. Unauthorized shipments forwarded directly to our corporate headquarters and in the absence of a RMA will be refused at the dock. No exceptions can be made to this rule.Only current, first quality merchandise with its original labels may be returned for credit or exchange. Washed, worn or soiled items do not qualify for return. An assessment of the condition of the product will be made by the third party warehouse accepting the shipment and their determination will be final. Items shipped in error on the part of True Uniform or that are materially defective are eligible for a no-cost return. True Uniform will pick up and either credit or replace the incorrect item free of charge. A Return Authorization is required to facilitate this correction. Credit Card Chargeback PolicyMany consumers are unaware that banks assess non-negotiable fees to merchants when a consumer files a chargeback against a supplier. True Uniform supports a consumer’s right to be financially protected against fraudulent transactions, however in most cases customer service inquiries are able to be reconciled without the intervention of the cardholder’s bank. Clients who opt to file a chargeback claim against our Firm without first allowing True Uniform a fair opportunity to provide an independent cure are subject to a $25.00 chargeback fee in the event their case proves unwarranted by the mediating party.
ExchangesExchanges are processed virtually the same way as returns with the following exception: Exchange orders are treated as new orders and immediate payment is required to facilitate an immediate shipment. Once the returned garment has been reviewed and processed by the receiving warehouse a credit will be issued against the original method of payment.To initiate a return request please email CSR@TrueUniform.com with your Order Number and the nature of your return or exchange. A confirmation of all requests will be automatically emailed to the account holder. Our customer service team will review the request and obtain a Return Authorization Number directly from the Manufacturer. This data along with the correct return address will be emailed to the inquiring customer within 5-7 business days after acknowledgment. True Uniform can only credit a return after a product has been properly received and processed by the Manufacturer. Because all credit card companies process their charges differently, please allow 1-2 billing cycles for the refund to appear on either your account or credit card statement. | ||
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